Frequently Asked Questions

Everything you need to know about shopping with Kaisercraft.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-21 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unopened packaging and in resaleable condition to be eligible for a full refund.

Do you offer international shipping?

Yes, Kaisercraft ships to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the destination and weight of your order.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products eco-friendly?

Kaisercraft is committed to sustainability. Many of our paper products are sourced from FSC-certified forests, and we are continuously working to reduce plastic waste in our packaging.